Terms of Service

Welcome to AutoDotPK. Please read these Terms of Service ("Terms") carefully before using our website and services.

Contact Information:

  • Email: autodotpk@gmail.com
  • Address: Faisal Town, Lahore 54000, Pakistan

1. Agreement to Terms

By accessing or using the AutoDotPK website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.

These Terms apply to all visitors, users, and customers who access or use our website and services.

2. Use of Our Website

Eligibility

  • You must be at least 18 years old to make purchases on our website
  • By using our services, you represent that you are of legal age in your jurisdiction
  • You agree to provide accurate, current, and complete information during registration and checkout

Account Security

  • You are responsible for maintaining the confidentiality of your account credentials
  • You agree to notify us immediately of any unauthorized use of your account
  • You are responsible for all activities that occur under your account
  • We reserve the right to terminate accounts that violate these Terms

Prohibited Uses

You agree NOT to use our website or services to:

  • Violate any local, national, or international laws
  • Transmit any harmful, threatening, or offensive content
  • Impersonate any person or entity
  • Interfere with or disrupt our services or servers
  • Attempt to gain unauthorized access to our systems
  • Use automated systems (bots, scrapers) without permission
  • Resell our products without authorization
  • Engage in fraudulent activities

3. Products and Services

Product Information

  • We strive to provide accurate product descriptions, images, and specifications
  • We do not warrant that product descriptions or content are error-free
  • We reserve the right to correct errors, inaccuracies, or omissions at any time
  • Colors and images may vary slightly from actual products due to screen settings

Pricing

  • All prices are listed in Pakistani Rupees (PKR)
  • Prices are subject to change without notice
  • We reserve the right to modify or discontinue products at any time
  • Promotional offers are valid for limited periods and subject to terms
  • Pricing errors will be corrected, and you will be notified before order processing

Product Availability

  • All products are subject to availability
  • We reserve the right to limit quantities
  • We will notify you if items are out of stock or discontinued
  • Backorders may be available for certain products

Authenticity Guarantee

  • All engine oils and automotive products sold are 100% genuine
  • We source products directly from authorized distributors
  • Counterfeit products are never knowingly sold
  • If you receive a suspected counterfeit, contact us immediately

4. Orders and Payment

Order Acceptance

  • Your order is an offer to purchase products
  • We reserve the right to accept or decline any order
  • Order confirmation does not guarantee acceptance
  • We may require additional verification for certain orders

Payment Methods

  • We accept various payment methods as displayed at checkout
  • Payment must be received before order processing
  • You agree to pay all charges incurred by your account
  • All payment information is processed securely

Payment Security

  • We use secure payment processing systems
  • We do not store complete credit card information
  • You are responsible for any fees charged by your financial institution

5. Shipping and Delivery

Delivery Timeline

  • Standard delivery: 2-3 weeks from order confirmation
  • Delivery times are estimates and not guarantees
  • Delays may occur due to circumstances beyond our control

Shipping Address

  • You must provide accurate and complete shipping information
  • We are not responsible for delays or non-delivery due to incorrect addresses
  • Address changes may not be possible after order processing

For complete shipping details, please refer to our Shipping Policy.

6. Returns and Refunds

Return Policy

  • Returns must be requested within 10 days of delivery
  • 20% restocking fee applies to all eligible returns
  • Buyers are responsible for return shipping costs
  • Items must be unused, sealed, and in original packaging

Non-Returnable Items

  • Opened or used engine oils and fluids
  • Clearance and final sale items
  • Installed or mounted products

For complete return details, please refer to our Refund & Return Policy.

7. Intellectual Property Rights

Ownership

  • All content on our website (text, images, logos, graphics) is owned by AutoDotPK
  • Product names and brands belong to their respective owners
  • You may not use our content without written permission

Trademarks

  • AutoDotPK and our logo are trademarks of our business
  • Unauthorized use of our trademarks is prohibited

User Content

  • If you submit reviews, comments, or other content, you grant us a non-exclusive license to use it
  • You represent that you own or have rights to any content you submit
  • We reserve the right to remove any content that violates these Terms

8. Limitation of Liability

Disclaimer of Warranties

  • Our products and services are provided "AS IS" without warranties of any kind
  • We do not guarantee uninterrupted or error-free service
  • We are not responsible for third-party website content or links

Limitation of Damages

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you paid for the product
  • We are not liable for vehicle damage resulting from product use
  • You agree to use products according to manufacturer specifications

Product Usage

  • Engine oils and automotive products must be used as intended
  • Follow all manufacturer guidelines and safety instructions
  • We are not responsible for improper installation or use
  • Professional installation is recommended for certain products

9. Indemnification

You agree to indemnify and hold harmless AutoDotPK, its owners, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your violation of these Terms
  • Your use of our products or services
  • Your violation of any rights of another party
  • Any content you submit to our website

10. Privacy and Data Protection

Personal Information

  • We collect and process personal information as described in our Privacy Policy
  • By using our services, you consent to our data practices
  • We implement security measures to protect your information

Cookies

  • We use cookies to enhance your browsing experience
  • You can manage cookie preferences in your browser settings

For complete privacy details, please refer to our Privacy Policy.

11. Third-Party Services

Payment Processors

  • We use third-party payment processors for transactions
  • Their terms and policies also apply to your transactions

Shipping Partners

  • We use third-party courier services for delivery
  • We are not responsible for courier-related delays or issues

External Links

  • Our website may contain links to third-party websites
  • We are not responsible for external website content or policies
  • Use of third-party websites is at your own risk

12. Dispute Resolution

Governing Law

These Terms are governed by the laws of Pakistan, without regard to conflict of law provisions.

Jurisdiction

Any disputes arising from these Terms or your use of our services shall be resolved in the courts of Lahore, Pakistan.

Informal Resolution

Before initiating legal action, please contact us at autodotpk@gmail.comto resolve the matter informally.

13. Modifications to Terms

Right to Update

  • We reserve the right to modify these Terms at any time
  • Changes will be effective immediately upon posting
  • Continued use of our services constitutes acceptance of modified Terms
  • Material changes will be communicated via email or website notice

Your Responsibility

  • It is your responsibility to review Terms periodically
  • Check the "Last Updated" date at the top of this page

14. Termination

Our Rights

We reserve the right to:

  • Suspend or terminate your account at any time
  • Refuse service to anyone for any reason
  • Terminate your access for Terms violations
  • Cancel orders that violate our policies

Your Rights

  • You may stop using our services at any time
  • Account termination requests can be sent to benori91@gmail.com

Effect of Termination

  • Outstanding payment obligations survive termination
  • Return and refund policies still apply
  • Intellectual property rights remain in effect

15. General Provisions

Entire Agreement

These Terms, along with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and AutoDotPK.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full effect.

Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, strikes, war, or government actions.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

AutoDotPK

  • Email: benori91@gmail.com
  • Address: Faisal Town, Lahore 54000, Pakistan
  • Response Time: Within 24-48 hours

17. Acknowledgment

By using our website and services, you acknowledge that:

  • You have read and understood these Terms of Service
  • You agree to be bound by these Terms
  • You have the authority to enter into this agreement
  • You will comply with all applicable laws and regulations

Thank you for choosing AutoDotPK for your automotive needs!