Privacy Policy

At AutoDotPK, we are committed to delivering high-quality engine oils and automotive products to our customers throughout Pakistan. Please review our shipping policy below.

Contact Information:

  • Email: autodotpk@gmail.com
  • Address: Faisal Town, Lahore 54000, Pakistan

Delivery Timeline

  • Standard Delivery: 2-3 weeks from order confirmation
  • Processing Time: Orders are processed within 1-2 business days
  • Total Estimated Time: Approximately 3 weeks from date of purchase

Shipping Coverage

  • We currently ship to all major cities and regions across Pakistan
  • Remote areas may experience slightly longer delivery times

Shipping Charges

  • Shipping costs will be calculated at checkout based on:
    • Order weight and volume
    • Delivery location
    • Selected shipping method
  • Free shipping may be available on orders above a certain amount (as specified on our website)

Order Tracking

  • Once your order is dispatched, you will receive:
    • Confirmation email with tracking number
    • Courier service details
    • Estimated delivery date
  • You can track your order status by contacting us at benori91@gmail.com

Delivery Process

  1. Order Confirmation: You will receive an email confirming your order
  2. Processing: Your order is prepared and packaged
  3. Dispatch: Order is handed over to our courier partner
  4. In Transit: Your package is on its way to you
  5. Delivery: Package arrives at your doorstep

Product Packaging

  • All engine oil products are carefully packaged to prevent leakage or damage
  • We use secure, tamper-proof packaging materials
  • Each package is inspected before dispatch

Delivery Requirements

  • A valid phone number is required for successful delivery
  • Someone must be available to receive the package
  • Valid ID may be required at the time of delivery
  • Please ensure your delivery address is complete and accurate

Failed Delivery Attempts

If delivery fails due to:

  • Incorrect address
  • Recipient unavailable
  • Refusal to accept delivery

The courier will make multiple attempts. If all attempts fail, the package will be returned to us, and you may be charged return shipping fees.

Damaged or Lost Packages

  • If your package arrives damaged, please contact us immediately at autodotpk@gmail.com with photos
  • For lost packages, please contact us after the estimated delivery window has passed
  • We will work with the courier to resolve the issue promptly

International Shipping

Currently, we only ship within Pakistan. International shipping is not available at this time.

Delays

While we strive to deliver within the estimated timeframe, delays may occur due to:

  • Courier service issues
  • Weather conditions
  • Public holidays
  • Remote location access
  • Unforeseen circumstances

We will notify you of any significant delays as soon as possible.

Contact for Shipping Queries

For any questions or concerns about shipping:

  • Email: autodotpk@gmail.com
  • Please include your order number in all correspondence

Policy Updates

We reserve the right to update this shipping policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for choosing AutoDotPK for your automotive needs!